No-Code Chatbot Technology

Enables you to create your own chatbot as easily as using a spreadsheet. Multiple pre-built chatbot templates are available and can be easily configured to meet your specific needs.

Human-Bot Collaboration

Bot quickly answers every chat from customers and will automatically hand over the conversation to a human agent when a customer needs a direct response from your team.

Train Chatbot with Powerful Conversational AI Platform.

Robolabs can be integrated with a reliable and advanced Conversational AI Platform to train your chatbot to effectively answer customer inquiries.

Flexible Custom Integration

Chatbot solutions from Qiscus can be flexibly connected with other systems or apps used by your company via API and Webhook to develop custom business process automation.

Chatbot Analytics

Analytics tool for monitoring chatbot usage metrics, allowing you to effectively assess and optimize chatbot effectiveness.

Leads and Contacts Management

Effortlessly manage all your leads and client contacts with QCRM. Our platform makes it easy for your sales team to keep track of every lead that comes in and organize contact information for each client. Your sales team can spend less time searching for contact information and more time building relationships with potential clients.

Opportunity Tracker

Track and monitor every stage of your sales opportunities in QCRM and stay on top of your sales pipeline and get real-time insights into your team's progress. Our CRM platform helps you ensure that every opportunity is followed up by your sales team efficiently, so you can close deals faster and more effectively.

Task Management

Help your team to know what tasks require their attention and make sure nothing is overlooked. Make your sales team never misses a beat.

Sales Campaign Tracker

Easily monitor the results of your sales promotions and programs in real-time, so you can quickly identify which are working and optimize your sales strategy.

Sales Analytics

Get comprehensive data from your sales team activities, from the number of leads to the number of customers maintained by a salesperson in your team.

Ticket Status Tracker and Tag

Every helpdesk ticket that gets created can be easily tracked for its status. It assists your team in figuring out which tickets should be followed up on immediately.

Assign to a Specific Division or Agent

Tickets can be assigned directly to a certain division or agent, allowing the relevant team or person to be swiftly notified and immediately collaborate to provide the best solution to the customer.

Helpdesk Ticket Analytics

Helping you keep track of the number of tickets received, those that have been responded to, and those that have been resolved. It can also help you measure how quickly your team solves customer problems.

Omnichannel Chat Integration

QTicketing is seamlessly integrated with Omnichannel Chat, so your team can easily create helpdesk tickets directly from Omnichannel Chat.

Web & Mobile SDK

Qiscus In-App Chat SDK is available for web and mobile app development.

Reliable & Scalable

Our technology and infrastructure are able to handle a large number of users with high concurrency.

Cloud and On-premise Options

Our chat technology can be deployed on a cloud server or an on-premise server to meet your company's needs.

High Priority Technical Support

Our team will provide you with high-priority technical support in full compliance with the agreed-upon SLA.

Dedicated Solution Architect

Qiscus can also provide you with a solution architect professional to assist you in developing chat features in your application.

Cloud PBX Phone System

A cloud-based telephone system for call centers that is easily accessible through a web browser, enabling your agents to receive phone calls from customers without the need for complicated and expensive additional devices.

Voice & Video Call

Call center technology from Qiscus allows VoIP audio conversations as well as live video calls, allowing agents to communicate more effectively with customers.

Call Recording

Record every call with your customer, both in audio and video format, for team evaluation purposes and other needs within your company.

Call Center Analytics

Get call center activity data for your convenience in monitoring and evaluating the performance of call center services to customers.