What languages are supported by Qiscus Agent Copilot?

Qiscus Agent Copilot supports almost all popular languages in the world — allowing your agents to write in the language they are most comfortable with, while Qiscus Agent Copilot adapts to the language used by the customer. Wherever your customers are from, conversations remain natural and seamless.

Can we adjust the tone and persona of Qiscus Agent Copilot?

Yes, you can. Qiscus Agent Copilot is equipped with a Bot Persona configuration that allows you to define the tone and communication style that fits your brand. Once configured, Qiscus Agent Copilot will consistently maintain that persona across every agent and conversation — keeping your brand voice intact, no matter who handles the chat.

Qiscus Agent Copilot | AI Technology to Enhance Your Customer Service Team’s Chat Responses

Q: Is Qiscus Agent Copilot the same as a chatbot? Will it replace my agents?

Don't worry, Qiscus Agent Copilot is not a replacement for your agents. It serves as a companion in every conversation. Every reply is still written, checked, and sent by your team. Qiscus Agent Copilot makes them faster and more consistent. Your agents remain in full control of every customer conversation.

Q: Do we need to change our existing tools or workflows?

No. Qiscus Agent Copilot is a native add-on for Qiscus Omnichannel Chat. If your team is already using it, Qiscus Agent Copilot can be activated immediately — available in the same workspace your agents use today. There is no new platform, no migration, and no retraining from scratch.

Response Quality

One customer gets a clear, professional reply. The next gets something rushed, slightly off-tone, or a little too casual — because a different agent answered. Response quality that depends on who's online isn't a people problem; it's a system problem. Qiscus Agent Copilot refines every draft before it sends — correcting grammar, matching the language your customer wrote in, and maintaining the exact brand tone you've defined. Not a generic "professional." Your brand. So every reply your customer receives sounds like it came from the same voice, regardless of which agent wrote it.

Answer Speed

While a customer waits on WhatsApp, their agent has three tabs open: the chat window, an internal FAQ doc, and a Slack thread asking a senior the same question they answered last Tuesday. Qiscus Agent Copilot is trained on your product catalogue, service docs, and FAQs — and surfaces the right answer the moment a related question comes in. The agent reviews, adapts if needed, and sends. No lookup, no tab-switching, no customer waiting three minutes for information that was always there.

Handover Friction

"Let me check the previous conversation" — and then the customer explains everything again. The handover is one of the most common CX failure points in CS, and one of the most preventable. Before any transfer, Qiscus Agent Copilot generates a full summary of the conversation: the issue raised, what was tried, and what still needs resolving. The receiving agent reads it in seconds. The customer picks up exactly where they left off — without ever knowing there was a transition.

Three problems. One co-pilot. Qiscus Agent Copilot is already inside the workspace your team uses every day.

Activate once.
Available on every conversation in Qiscus Omnichannel Chat.

Qiscus Agent Copilot is a native add-on to Qiscus Omnichannel Chat. There's no separate platform to roll out, no new login to remember, no workflow to rebuild. Your agents open the same inbox they use today — suggestions, paraphrasing, and summaries are already there, on every conversation, across every channel.

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Frequently Asked Questions (FAQ)

Is Qiscus Agent Copilot a chatbot? Will it replace my agents?

No. Qiscus Agent Copilot works alongside your human agents — it never sends anything without agent review. Every reply is still written, checked, and sent by your team. Qiscus Agent Copilot makes them faster and more consistent, not redundant. Your agents stay in full control of every customer conversation.

How does Qiscus Agent Copilot learn about our products and services?

You configure the Knowledge Base with your own content — product catalogues, FAQ docs, or service scripts. Upload once, and Qiscus Agent Copilot starts surfacing relevant answers immediately. No coding required.

Do we need to change our existing tools or workflows?

No. Qiscus Agent Copilot is a native add-on to Qiscus Omnichannel Chat. If your team is already on it, Qiscus Agent Copilot is available to activate — live in the same workspace your agents use today. No new platform, no migration, no retraining from scratch.

What languages does Qiscus Agent Copilot support?

Qiscus Agent Copilot works across most major languages — so your agents can write naturally in the language they're most comfortable with, and Qiscus Agent Copilot will match the language your customer wrote in. No matter where your customers are from, the conversation stays seamless.

Can we customize the tone and persona of Qiscus Agent Copilot?

Yes. Qiscus Agent Copilot comes with a Bot Persona configuration that lets you define the tone and communication style that matches your brand. Once set, Qiscus Agent Copilot maintains that persona consistently across every agent and every conversation — so your brand voice stays on point regardless of who is handling the chat.

AI Technology to Enhance Your Customer Service Team’s Chat Responses

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