Qiscus AI

Empower your business to scale customer service effortlessly and efficiently with AI
technology embedded in Qiscus solutions. Enhance your customer experience with the
power of Qiscus AI.

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Robolabs

Ensuring your customer service is always available and capable of responding promptly is essential for maintaining high customer satisfaction. Qiscus's AI-powered chatbot can help you deliver this by providing swift and reliable responses to every customer inquiry.

Robolabs Intent Based

Robolabs Intent Based

A perfectly suited chatbot technology for automating workflows with pre-defined procedures.

  • Easy Chatbot Workflow Setup
    Use the Intent Visual Builder feature with an intuitive interface to set up chatbot workflows without the need for programming skills
  • Automated Handover to Agents
    Robolabs chatbot can automatically forward customer chats to your team when the conditions you set are met.
  • Detect Customer Response Intent
    Robolabs chatbot can be trained to understand customer responses, allowing it to choose the most suitable automation flow based on the customer's intent.
  • Ready-to-Use Chatbot Templates
    Leverage a variety of templates in spreadsheet format to quickly set up chatbot automation tailored to your business needs.
Robolabs LLM

Robolabs LLM

Advanced chatbot technology, powered by the latest AI innovations, to effectively manage complex scenarios.

  • Natural Conversations in Multiple Languages
    Robolabs LLM can quickly learn from customer chats and provide clear, coherent responses in multiple languages.
  • Accurate Answers from the Right Sources
    Robolabs LLM can learn from documents, websites, and other information you provide, using them as references to accurately answer customer chats.
  • Align Your Chatbot with Brand Tone
    You can customize the persona of Robolabs LLM to match the character you need, ensuring consistency with your brand tone.
  • Smart Handover to Agents
    By understanding the context of customer chats, Robolabs LLM can intelligently hand over chats to the right agent.
  • Feedback Mechanism for Quality Control
    Robolabs LLM is equipped with a feature to help you enhance the quality of chatbot responses to customers.
  • Equipped with Prompt Injection Attack Prevention
    Qiscus has equipped Robolabs LLM with anti prompt injection technology to reduce the risk of fraud or other misuses.

Qiscus Agent Copilot

Boost your team's productivity in responding to customer chats with AI technology, ensuring consistently high-quality responses.

copilot feature

Refine Answers with AI-Driven Paraphrasing

Your teams can use Qiscus Agent Copilot to enhance the quality of their responses to customers. Avoid writing errors and ensure that your customers feel their chats are handled professionally. With Qiscus Agent Copilot, deliver polished and accurate replies, enhancing the overall customer experience.

copilot feature

Respond Faster with AI-Generated Answer Suggestions

Qiscus Agent Copilot can be trained with knowledge about your products, services, or other essential information. This allows it to provide answer suggestions that customer service teams can use to respond to customer inquiries quickly and accurately. Enhance your team's efficiency and ensure high-quality responses by leveraging AI-generated suggestions tailored to your business needs.

copilot feature

Summarize Chat for Smooth Handover

Get instant summaries of customer chats with Qiscus Agent Copilot. Help your team quickly grasp the key points of previous conversations when receiving chats handed over from other agents or teams. This ensures a smooth transition and a better understanding of the customer’s needs, leading to more efficient and effective support.

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Discover more success stories proving the potential positive impacts of Qiscus solutions on your business.

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