SeaBank Maximizes Customer Service with Qiscus Omnichannel Chat
Drisa Hajar
CSS Team Leader of SeaBank
Solve Issues, Reduce
Workload, and Never Miss
a Ticket Again
Boost your customer support team's productivity with Qiscus Helpdesk. Our intuitive ticketing system and comprehensive knowledge base empower your team to resolve customer issues faster and more efficiently. Streamline support, elevate satisfaction.
Trusted by Thousands of Reputable Companies
Stay On Top of Every Ticket, Delight Every Customer
Keep every customer issue on track and enhance satisfaction with a helpdesk ticketing system
designed for both efficiency and accountability.
Effortless Customer Experience
Qiscus Helpdesk delivers a seamless and intuitive ticketing experience. Customers can easily submit tickets, track their status, and review ticket details, ensuring transparency and efficiency.
Prioritize What Matters Most
With the helpdesk ticketing system, customer support teams can utilize the prioritization feature to focus on and resolve high-priority tickets first.
Manage Ticket Priorities Easily
Prioritize customer support tickets by urgency. Our system helps your team quickly identify and resolve critical issues, ensuring no urgent problems are missed.
Complete and Accessible Ticket History
Maintain accountability and transparency in customer support with a complete ticket history. Every ticket change is recorded, eliminating ambiguity in your customer support process.
Service Optimization Through Data
Qiscus Helpdesk provides data-driven insights to optimize customer service. Track key metrics like response time and ticket volume to monitor team performance and improve workflow effectiveness.
Automated Tickets, Boost Efficiency
Streamline support operations with automated ticket handling. Reduce manual workload
and ensure optimal customer service.
Route support tickets with automated assignment. Set up rules based on category, priority, customer information, and more to ensure every ticket reaches the right agent quickly.
Route unresolved tickets to experienced agents or teams with automated escalation. Configure rules based on time or conditions to ensure timely handling and SLA compliance.
Boost customer satisfaction with automated follow-up messages. Set conditions for sending messages and ensure customers feel valued and supported.
Customize your workflows with tag-based automation. Create tags and define automated actions, such as sending notifications to teams when tickets with specific tags are created.
Empower Customers to Find Solutions, Lighten Your Support Team's Load
Give your customers the power to find solutions on their own with our AI-powered Knowledge Base, which also serves as a reliable, centralized resource for your internal team.
AI-Powered Search Feature
Powered by advanced AI, Qiscus Helpdesk's knowledge base delivers more relevant search results, helping customers find solutions on their own, faster.
Reduce Support Workload
Customers resolve issues on their own, cutting incoming ticket volume so your support team can focus on more complex cases.
Centralized Information Source
Centralized, easy-to-update information ensures customers and your support team always have accurate, up-to-date answers.
Boost Online Discovery
An SEO-friendly knowledge base helps customers find answers through search engines, while strengthening your brand as a trusted source.
Gain User Insights with Analytics
Google Analytics integration shows your most-visited pages and more, so you can keep improving your knowledge base.
Seamless Integration with Your Support Ecosystem
Effortlessly connect Qiscus Helpdesk with Qiscus Omnichannel Chat, third-party apps,
and other systems via API for streamlined customer support.
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Qiscus Omnichannel Chat
Integrate Qiscus Omnichannel Chat effortlessly with Qiscus Helpdesk to handle customer inquiries from WhatsApp and other chat platforms. Convert them into support tickets instantly and ensure every issue is followed up promptly.
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Qiscus App Center
Easily connect your favorite apps with pre-built integrations. Enjoy a more efficient workflow with all your tools in sync.
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Qiscus CDP
Integrate Qiscus Helpdesk with Qiscus CDP to gain comprehensive customer data. Use customer interaction history to enhance service interactions and personalize customer experiences.
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API and Webhook
Integrate Qiscus Helpdesk with other applications flexibly according to your business needs with our API and Webhook.
Book a Demo to Discover How Qiscus Helpdesk Can Enhance Your Business
Please fill out the form below, and we will contact you to schedule a demo. Our team will show you how Qiscus Helpdesk can help you enhance customer satisfaction.
We Genuinely Care About
Our Customers' Success
Discover more success stories proving the potential positive impacts of Qiscus solutions on your business.
Learn more
Madame Chang's Success in Providing 24/7 Nonstop Customer Service
Rudy Papa Chang
Founder Madame Chang
Over 1000 Inquiries on Instagram: How Does Avoskin Manage?
Robiatun Awaliyah
Customer Service Lead of Avoskin
Trusted Omnichannel Solution for Your Business Communication
Frequently Asked Questions (FAQ)
Omnichannel Chat is the inbox: WhatsApp, Instagram DM, live chat, email, and 20+ other channels in one workspace. Qiscus Helpdesk turns every incoming customer complaint into a ticket — and every ticket gets an owner, a status, an SLA clock, and resolution notes. Teams with high volume usually use both. Because they are native to the same platform, a chat can become a ticket without building a separate integration.
Yes. Qiscus Helpdesk lets you configure SLA policies by channel, priority, and ticket category, with business-hour rules so the clock stops outside the hours you set. Alerts can be configured to fire before a deadline is breached, and escalation rules can move the ticket to a senior agent or team without waiting for a supervisor to notice.
Yes. Qiscus Helpdesk gives you a Help Center of your own, where customers submit a request, track its status, and read your knowledge base articles before they ever open a ticket. The tickets that never get created are the cheapest ones you'll ever handle.
Qiscus Helpdesk connects through REST APIs, API tokens, and webhooks, so it works with most systems that support standard API connections — CRM, order management, or an internal admin tool. If your stack needs something custom, our solution team can scope it during evaluation, before you sign.
Qiscus is ISO certified, Komdigi-registered, and an official Meta Business Partner for the WhatsApp Business API. Access in Qiscus Helpdesk is controlled by role, and each ticket keeps an activity history you can use for audit. It's built to support your own compliance workflows, not to replace them — and our team is used to going through enterprise security reviews during evaluation, so send us your questionnaire.
A Qiscus Helpdesk rollout depends on how many channels, SLA policies, and automation rules you need — but it's typically weeks, not quarters. The timeline is set during scoping, before you commit, and onboarding support, a workflow-mapping session, and a dedicated implementation contact are available depending on what's in your contract.
Qiscus Helpdesk pricing is scoped to your team size, the channels you connect, and the modules you switch on, so there's no single sticker price. Book a 20-minute call and we'll walk you through an indicative quote and a rollout plan built on your actual ticket flow.
