Drive Support Efficiency with a Unified Platform

Qiscus empowers customer service teams to deliver world-class experiences across multiple communication channels. Built with AI technology and innovative features to ensure your customer support process is seamless and optimized.

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Qiscus is Trusted by Companies Across Various Industries

Elevate Your Business Performance with Qiscus Solutions

50%

Up to 50% Reduction in Manpower Cost

90%

Up to 90% Increase in Agent Productivity

Deliver Exceptional Support Experience

Unified Inbox for Your Key Communication Channels

Manage all customer messages from their preferred messaging and chat channels in one centralized inbox. Eliminate the friction of switching between multiple support apps and ensure every conversation is handled quickly and consistently.

24/7 Instant Responses with AI Agent

AI Agent handles customer inquiries with relevant and professional responses based on customer needs. During traffic spikes, AI Agent helps maintain stable response times while reducing pressure on your customer service team.

Smart Chat Distribution to the Right Team

Leverage AI-powered automated chat routing to direct every inquiry to the right agent or department. With balanced distribution, customer issues are resolved more efficiently, and team performance remains consistent.

Maintain Response Consistency with Agent Copilot

Ensure every response is professional and aligns with your brand with Agent Copilot. This feature automatically summarizes conversation histories and refines grammar, minimizing the risk of miscommunication.

Seamless Cross-Divisional Collaboration

Resolve complex issues by collaborating across departments within a single platform. Every team gains full visibility into case history, and teams can deliver solutions more transparently and efficiently without switching between tools.

Monitor and Optimize Your Support Quality

Track response speed, agent productivity, service quality, and other key metrics through a comprehensive analytics dashboard. With clear visibility into agent performance, teams can evaluate results objectively and continuously improve customer service quality.

Self-Service Support with an AI-Powered Help Center

Empower your customers with an AI-powered Help Center. By allowing users to find answers independently, you resolve issues faster and reduce the need for direct agent intervention.

Elevate Service Quality with Customer Feedback

Leverage integrated CSAT surveys to capture direct customer feedback. Use these insights to evaluate team performance and fine-tune your business’s customer service strategy.

Control and Manage Team Access Tailored to Your Business

Define roles and permissions that align with your organizational structure. Set specific channel access for each department to ensure data security and maintain strict authority protocols.

Integration with Your Existing Business Systems

Qiscus Omnichannel Chat supports seamless integration via API and Webhooks, allowing it to connect with and complement your existing business systems seamlessly.

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Singapore:
10 Anson Road #26-06A International Plaza, Singapore 079903

Jakarta:
Sampoerna Strategic Square North Tower Lantai 25, Jl. Jenderal Sudirman No.Kav. 45, Karet Semanggi, Setiabudi, South Jakarta City, Jakarta 12930

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