Every Customer Gets a Reply. Every Channel. Every Shift.
WhatsApp, Instagram, TikTok Shop, Shopee, and 20+ more in one inbox — with an AI agent on first response 24/7.
No message slips through, even when your team is offline.
Chat with Us
Qiscus is Trusted by Companies Across Various Industries
Capabilities That Unlock The Best Version of Your Team.
No more missed chats — every channel in one platform
WhatsApp, Instagram, TikTok, marketplaces, and 20+ more channels feed into one unified inbox — no tab-switching, no separate logins. Every conversation carries its full history, so agents always have context and customers never have to repeat themselves.
Customers always get a response — even when traffic spikes
Daniel Zhang
Copilot summarize your chat...
Order #ORD-2845 was delayed 3 days due to weather. New ETA is May 26, before 5 PM. A 15% voucher (SORRY15) has been applied. Status: Resolved.
AI Agent handles routine queries 24/7 — freeing your agents from repetitive questions so they can focus on cases that actually need human judgment. It operates within the knowledge base you configure to provide relevant answers. When a question falls outside that content, the conversation can be automatically handed to a human agent — with the full chat history attached.
Every chat reaches the right agent — no manual queuing, no guesswork
Smart Routing directs every incoming chat to the right agent or division automatically — based on rules you configure. Workload is balanced in real-time, so no single agent carries the full weight of a peak hour alone. When escalation is needed, the conversation moves through the right path with full context passed along — no customer has to retell their story.
Give your team what they need to do their best work.
A live walkthrough tailored to your industry and team.
Platform complete — built to
support your team at every layer.
Every agent, always in context — even after a shift change
AI automatically summarises conversation history so agents start every interaction with full context — no reading back through threads. Response quality is refined automatically to keep communication consistent across the entire team.
No customer issue falls through the cracks — every case has an owner and a deadline
A cross-division ticketing system with SLA management ensures every escalation is handled transparently and on time — no manual follow-ups required.
Know how your team is performing today — not when the monthly report arrives
A real-time dashboard surfaces response time, per-agent productivity, and CSAT scores in one view — so managers can act before small issues become big ones.
Customers find answers on their own — your CS team focuses on what actually needs a human
An AI-powered Help Center lets customers resolve common questions independently at any time, reducing ticket volume without sacrificing service quality.
Measure customer satisfaction after every conversation — and make it the basis for real evaluation
CSAT surveys are sent automatically after every interaction closes, giving managers real customer data — not estimates — for continuous performance evaluation.
Qiscus fits around the systems you already have — not the other way around
API and Webhook integrations connect Qiscus to the CRM, ERP, and e-commerce platforms already running in your business — no need to replace existing systems.
See Qiscus running for a team like yours.
No commitment. No generic pitch. Just a live walkthrough built around your team's actual needs.
We Genuinely Care About Our Customers' Success
Discover more success stories proving the potential positive impacts of Qiscus solutions on your business.
Learn More
SeaBank Maximizes Customer Service with Qiscus Omnichannel Chat
Madame Chang's Success in Providing 24/7 Nonstop Customer Service
Over 1000 Inquiries on Instagram: How Does Avoskin Manage?
Panorama JTB's Strategy to Reduce Response Times by Up to 70% with Qiscus
Read the Full Story
Lavalen Expands to 10+ Branches and Doubles Bookings through WhatsApp Coexistence
Read the Full Story
KPJ Healthcare Successfully Scales Patient Engagement and Achieves 88% Booking Conversion with Qiscus
Read the Full StoryTrusted Platform for Modern
Customer Experiences
Frequently Asked Questions (FAQ)
Qiscus pricing is tailored to your team size, channel count, and usage needs — there's no one-size-fits-all plan. The fastest way to get an accurate number is a 20-minute demo where we scope your setup and give you a direct figure. Book a demo →
Qiscus AI Agent is designed to operate within the knowledge base you configure. It is built not to generate answers outside that content or make assumptions about your company's policies. When the AI's confidence falls below a threshold you set, the conversation is automatically handed to a human agent — with the full chat history attached. You control what the AI knows and what it says. Want to see how it works? Book a demo →
For a standard implementation, your team is typically up and running within days — not months. Clients in even the most complex industries, such as banking and healthcare, are generally live within the first week. The exact timeline depends on the number of existing integrations involved — we walk through a specific estimate in the demo session.
Yes — Qiscus supports API and Webhook integrations with most systems already running in your business: CRM, ERP, e-commerce platforms, or internal tools. Our App Center also provides ready-built integrations for the most commonly used systems. If there's a specific system you need confirmed, bring it to the demo session.
Three things tend to be the deciding factors. First, Qiscus has been a pure-play customer service platform since 2013 — not a module inside an HR suite or sales CRM. Second, we're an official WhatsApp BSP from Meta, with official integrations for TikTok, Shopee, and Tokopedia — channels not typically available on global CS platforms. Third, we're proven in Southeast Asia's most demanding industries: banking, healthcare, and insurance. Bring your requirements list to the demo — we'll show you the comparison directly.
The platform is built specifically for this. AI Agent absorbs the surge automatically, Smart Routing distributes load evenly across your team, and Qiscus infrastructure is built to handle significant traffic spikes — such as major sales events or festive season peaks — with minimal to no changes to your setup. If you have specific volume data you want to stress-test, bring it to the demo.
The larger the team, the more value the platform delivers. Smart Routing becomes more precise, the Analytics Dashboard provides wider visibility across the full team, and per-agent CSAT tracking makes performance evaluation more objective and data-driven. The platform is designed to grow with your team — not become a bottleneck as your operation scales.
