AI Meets CX: Transforming Business Interactions at Conversa 4.0

Conversa 4.0 explores the integration of AI in customer experience (CX), emphasizing how AI is transforming business interactions. Qiscus’ success story is highlighted, showcasing its growth and focus on intelligence, brand persona, and governance. The event features insights from industry leaders like Sandiaga Uno and Arsjad Rasjid, emphasizing AI’s role in personalization and operational efficiency. Panels discuss AI’s impact on customer support, operational excellence, and the challenges of AI integration. TIME International’s award-winning journey using Qiscus’ omnichannel platform is also spotlighted. Lastly, Qiscus’ Robolabs LLM and Agent Co-Pilot enhance AI-driven customer interactions while maintaining a personal touch.

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Conversa 3.0 Magazine

This year, Qiscus returned with our much-anticipated annual event, Conversa 3.0, to bring together business and technology enthusiasts to share best practices of building excellent customer experience.

To help businesses provide the best value and experience for customers, Conversa 3.0 was organized for business owners and professionals to learn from over 10 inspiring speakers, including Arsjad Rasjid, Chairman of the Indonesian Chamber of Commerce and Industry (KADIN), Hammam Riza, President of KORIKA, Muhamad Fajrin Rasyid, Director of Digital Business Telkom Indonesia, and many more.

During the event, Qiscus also launched our latest solutions to empower businesses to create more impactful strategies for practical applications using omnichannel and AI solutions. Through our latest products, we can help you to revolutionize omnichannel communication power by AI, merge real-time chat with online shopping, unify customer data to deliver delightful customer experiences, and help you craft bots via an intuitive visual builder.

Click here to read more practical insights from Conversa 3.0!

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Seizing Opportunities in Ramadan: Optimizing Your Business Strategy with WhatsApp Business API

Ramadan is a month where good deeds are celebrated and the impending arrival of Eid brings ample opportunities for businesses to leverage on. Businesses which want to take advantage of the increased spending capacity of the masses in Ramadan should prepare and develop an adaptive marketing strategy for this holy month, which is celebrated by millions of people. People tend to become more consumptive individuals and spend more money on shopping and religious needs in Ramadan and as a business owner, it is critical to be aware of the audience’s needs and behavior during this time.

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Key Insights on Customer Engagement from Conversa’s Expert Panel

Conversa is the place to learn and share insights on the latest innovations and best practices businesses need to know and learn to remain adaptive and relevant to current trends and developments.

This white paper exclusively features insights from several experts across industries who spoke at Conversa 2.0. They include Semuel Abrijani Pangerapan Director General Applications and Informatics, Kementerian Kominfo RI, I Nyoman Adhiarna Director Digital Economics, Kementerian Kominfo RI, Eva Noor Head of the Supervisory Board, ICXP (Indonesia Customer Experience Professional), Aries Triwahyudi Channel Partner, WhatsApp, Sri Safitri Head of Digital Vertical Ecosystem Education at Telkom Indonesia, Fadli Hamsani General Manager Industrial loT at Telkomsel, Victor Rindanaung CEO, Frontier Technology, Hery Septiadi Sr. Lead - Project Monitoring and CX Performance, Tokopedia and Erny Kurniawati Brand Director, Avoskin.

Backed by data and strategies designed for excellent customer engagement, this white paper will be key to helping your business grow and flourish exponentially. We have also included information about the latest technology from Qiscus, designed to help businesses build effective and long-term customer engagement.

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CSAT Survey: Bantu Bisnis Tingkatkan Customer Experience

Penting bagi sebuah bisnis untuk mengetahui kualitas layanan dan tingkat kepuasan pelanggannya. Hal ini dapat diketahui dengan menggunakan aplikasi CSAT. Simak 4 alasan berikut mengapa bisnis perlu menggunakan CSAT

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Lupakan Proses Coding, Kini Ciptakan ‘Robot Pintar’ cukup dengan 3 Langkah saja!

Bisnis kini bisa membuat sendiri template chatbot yang dapat digunakan untuk berinteraksi lebih mudah dengan pelanggan. Melalui Qiscus Robolabs membuat chatbot dapat dilakukan hanya dengan 3 langkah mudah

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Pahami Customer’s Journey untuk Percepat Lead Generation

Menyajikan conversational experience dilakukan dengan membentuk interaksi antara Anda dan pelanggan secara personal dan real-time dalam setiap customer's journey mereka. Simak bagaimana Qiscus Omnichannel Chat membantu bisnis Anda untuk memaksimalkan customer’s journey Anda!

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Memaksimalkan Instagram Untuk Komunikasi dan Branding Perusahaan

Dengan 1 miliar pengguna, cukup banyak perusahaan yang menggunakan Instagram untuk melakukan interaksi dengan pelanggan. Untuk memaksimalkan platform sosial ini, perusahaan perlu memikirkan bagaimana membuat konten dan berinteraksi dengan pelanggan. Pelajari dan kenali Instagram dengan whitepaper terbaru kami.

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Welcoming Messenger API for Instagram as Leading Social Commerce

Facebook has released the Messenger API for Instagram during its F8 Refresh 2021 event. Having the vision to increase customer satisfaction and expand business sales, the Messenger API for Instagram offers efficient features for business owners to communicate with customers. Learn more about Instagram’s Messenger API feature to engage your customers on Instagram.

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10 Steps to Stand Out in the "New Normal"

Covid-19 has brought forth a new lifestyle also known as the new normal. Businesses need to adapt to this in order to stay relevant to consumers and government regulations. Consumer behavior has drastically changed from offline to online. As a results, brands are encouraged to provide an enhanced customer experience to stand out in the market. This infographic will help you create actionable strategies which are more effective and efficient.

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Differentiating your Business with a Conversational Experience

This whitepaper will help you understand the new culture amongst customers today: the culture of immediacy. This culture has defined timely interactions as "simple and instant", which has affected their expectations towards your business. Interested to dig deeper on how you can leverage on this trend to differentiate your business? Download now for concrete strategies you can use to gain customer loyalty.

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Enabling Conversations in Your Applications

Considering the chatting habits of millennials today, enabling conversations in mobile apps and website has become a vital strategy for businesses to stay on top of the game. There are two main ways of doing so; either by creating a chat feature in-house or utilise the expertise of Chat Software Development Kit (SDK) providers. Which strategy is suitable for your business? Well, it depends.

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Conversation is More Than A Message

The trend of digitization gives an impact on the economy and business prospects. This inevitable trend has produced the typical customer who expects to have everything they want in minutes and as easy as dancing their fingers on the mobile screen. It is therefore imperative to know how this trend can impact your own business. Hence why this second whitepaper was published.

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Meeting Consumers' Expectations with Chat and Calls

There have been numerous talks on chats being almost the defacto communication platform in the working world. Indeed, popular chat applications like WhatsApp, FB Messenger, Google Hangout, etc have made it really easy for professionals to reach out to clients.

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