Increase Sales and Customer Loyalty with WhatsApp Business API

With WhatsApp Business API, your team can work faster and more effectively to create meaningful conversations with customers. Start increasing your conversion rate, acquisition of new customers, and retention rate of your brand’s loyal customers.

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Whatsapp Business API 3d
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2 Billion

WhatsApp has 2 billion active users in more than 180 countries

68%

68% of customers use WhatsApp for communication and business

98%

98% read rate and 60% click rate of Call to Action (CTA) link of WhatsApp messages

+112%

Increase conversion rate bhy up to 112% with WhatsApp

Create Meaningful Conversations with Customers

Fast and Easy Communication
with Many Customers
Qiscus Omnichannel Chat & WhatsApp Business API enable your business to communicate fast and in a structured two-way direction with millions of customers
cepat dan mudah komunikasi
hangatkan percakapan
Send Any Kind of Messages Easily
Broadcast various types of messages quickly to customers. Apart from promotional messages, you can also send notifications, OTPs, transactions, reminders, and many types messages to help you build customer loyalty.
Increase Trust and Reach More Customers
Get the opportunity to have your WhatsApp Business account verified with a green thick to build customer trust, supported by a business search feature that increases brand visibility and reach more customers.
tingkatkan kepercayaan
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Trusted by 1000+ Reputable Companies

Paragon Evermos Kino Dompet Dhuafa Bareksa Sompo

and many more

Increase Productivity of Your Online Sales and Customer Support Teams

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One WhatsApp Account, Accessed by Many

Qiscus Omnichannel Chat + WhatsApp Business Cloud API allow 1 WhatsApp Business Number to be accessed by many agents simultaneously from different devices wherever and whenever.

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Easy Integration of Human-Bot Collaboration

No-Code ChatBot features from Qiscus creates an easy integration process for human-bot collaboration. No more missed messages from customers with increased response time.

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Automatic & Equitable Chat Allocation

Qiscus Omnichannel Chat divides incoming messages evenly to all available agents. Your team will work more optimally and efficiently.

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Performance is More Measurable with Agent Performance Analytics

Evaluation of agent performance is more objective and measurable with the analytics dashboard on Qiscus Omnichannel Chat.

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Integrate with Various Chat Applications

Qiscus Omnichannel Chat allows you to reply to messages from WhatsApp and 20+ communication channels from one platform. Making Agents work more optimally because they don't need to open many applications, ensuring every customer message is answered properly.

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Create Business Process Automation Easily

Qiscus Omnichannel Chat can be applied flexibly according to your business model, especially with easy integration of applications such as CRM, payments, surveys and AI.

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Check API Documentations

Explore our documentations to check WhatsApp Business API capabilities.

API Documentations
  • Build your own chatbot or smart autoreply messages
  • Send OTP securely and in real-time to customers
  • Rich real-time notifications (e.g. product order, shipment update, payment confirmation)
  • Various automatic updates (e.g. newsletters, product update, etc)
  • Personalized recommendations
  • ... and more
Read Documentation
API Documentations

Reach More Customers With Just One Application

Avoskin Video

“After we used WhatsApp Business API from Qiscus, we managed to increase customer satisfaction by up to 80% and we manage to respond to customers more quickly. In addition, customers also gave positive reviews about our customer service performance.”

Robiatun Awaliyah Customer Service Lead of Avoskin
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Sompo Insurance Video

“From what we have experienced so far, especially from the survey we conveyed to our customers through a tool provided by Qiscus, 99% of our customers are satisfied with our customer service.”

Budi Prasetyo Customer Contact Center Supervisor of Sompo Insurance
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Dompet Dhuafa Video

“Qiscus has indeed provided a solution for us. We have received significant help through the services provided by Qiscus particularly during the peak seasons of our operation during Eid Al-Fitr and Eid-Al Adha.”

Ahmad Faqih GM Resources Mobilization of Dompet Dhuafa
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Komisi Yudisial Video

“Many complaints and problems from the public from various social media channels are resolved faster with one Omnichannel Chat and Robolabs dashboard from Qiscus.”

Heri Sanjaya Putra IT Staff of Komisi Yudisial
Lihat Video

Get a Free Trial and Solutions
Demo from Qiscus

Fill in the form below and we will contact you right away to arrange a demo. Our team will show you how Qiscus can help your business continue to grow.

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FAQ

What is the difference between WhatsApp Business and WhatsApp Business API accounts?

A WhatsApp Business account is used as a regular WhatsApp account with a few additional features while WhatsApp Business API is required for WhatsApp Business integration with other applications or systems that allow businesses to do more with WhatsApp.

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Does a business have to be a legal entity to register for the WhatsApp Business API?

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Is it possible to schedule WhatsApp broadcasts?

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How long does the verification process take to obtain the WhatsApp Business API?

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Can it be used to send WhatsApp broadcast messages?

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How do you get a verified green tick on your WhatsApp account?

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